Privacy policy
Last updated: 20 August 2026
At arvine, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit arvine.co, purchase our products, communicate with us, subscribe to our communications or otherwise interact with arvine.
1. Who We Are
The arvine website and Thailand online store are operated by:
DAILY MOMENT (THAILAND) CO.,LTD.
Thailand
For the purposes of Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”), DAILY MOMENT (THAILAND) CO.,LTD. acts as the Data Controller in relation to personal data collected through our Thailand website and services.
In this Privacy Policy, “arvine”, “we”, “us” and “our” refer to DAILY MOMENT (THAILAND) CO.,LTD.
For privacy enquiries, you can contact us at:
Email: admin@arvine.co
Website: arvine.co
2. What Is Personal Data?
“Personal Data” means information relating to an individual that enables that individual to be identified, either directly or indirectly, but does not include information relating to a deceased person as defined under applicable law.
This may include information such as your name, contact details, delivery address, email address, telephone number, online identifiers and purchase history.
3. Personal Data We May Collect
Depending on how you interact with us, we may collect the following categories of personal data:
Identity and contact information
Your name, email address, telephone number, billing address and delivery address.
Order and transaction information
Products purchased, order history, transaction details, delivery information, returns and refunds.
Payment information
Information necessary to process or verify payments. Payment card information may be processed directly by our authorised payment service providers rather than stored by arvine.
Account information
If customer accounts are available, we may collect information associated with your account and preferences.
Communications
Information you provide when contacting us by email, website forms, customer service, social media or other communication channels.
Marketing preferences
Your preferences regarding newsletters, promotions and other marketing communications.
Technical and website information
IP address, browser type, device information, cookies, website activity and other information collected when you interact with our website.
We aim to collect only personal data that is reasonably necessary for the purposes described in this Privacy Policy.
4. How We Collect Your Personal Data
We may collect personal data:
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directly from you when you place an order;
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when you create an account or subscribe to our communications;
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when you contact or communicate with us;
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when you participate in a promotion or other arvine activity;
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automatically when you browse or interact with our website through cookies and similar technologies; and
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from service providers or other third parties where permitted by law.
Where certain information is required to process your order or provide a requested service, failure to provide that information may mean that we are unable to complete your order or provide the relevant service.
5. How We Use Your Personal Data
We may use and process your personal data for purposes including:
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processing and fulfilling your orders;
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processing and verifying payments;
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arranging delivery of your products;
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providing order confirmations and delivery updates;
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managing returns, exchanges and refunds;
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providing customer service and responding to enquiries;
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creating and managing customer accounts;
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maintaining transaction, accounting and tax records;
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preventing and detecting fraud, misuse or suspicious activity;
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maintaining the security and functionality of our website;
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understanding how customers interact with our website;
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improving our products, services and customer experience;
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complying with applicable legal and regulatory requirements; and
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sending marketing communications where you have provided consent or where otherwise permitted by law.
6. Legal Basis for Processing
Where required under applicable data protection law, we process your personal data on an appropriate legal basis.
Depending on the circumstances, this may include:
Performance of a contract
We may process your personal data where necessary to process payment, fulfil your order, deliver your products or otherwise provide services you have requested.
Consent
We may process your personal data where you have given us consent, for example when you choose to receive certain marketing communications or where consent is otherwise required by law.
Legitimate interests
We may process your personal data where reasonably necessary for our legitimate business interests, such as improving our website and services, maintaining security and preventing fraud, provided that such interests do not override your fundamental rights and freedoms.
Legal obligations
We may process your personal data where necessary to comply with applicable legal, accounting, taxation or regulatory obligations.
Where processing is based on your consent, you may withdraw your consent at any time, subject to applicable law.
7. Marketing Communications
If you choose to receive news, product updates, promotions or other marketing communications from arvine, we may use your contact information for these purposes.
You may unsubscribe at any time by using the unsubscribe option provided in our communications or by contacting us at admin@arvine.co.
Withdrawing your consent to marketing communications will not affect transactional communications that are necessary in connection with your purchases, such as order confirmations, payment information and shipping updates.
8. Cookies & Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember your preferences, understand website usage, improve performance and provide relevant content.
Some cookies may be necessary for the website to function properly, while others may be used for analytics, personalisation or marketing purposes.
Where required by applicable law, we will obtain your consent before using non-essential cookies.
You may manage your cookie preferences through your browser settings or through any cookie preference tools made available on our website.
Please note that disabling certain cookies may affect some website features or functionality.
9. How We Share Your Personal Data
We may disclose your personal data to trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
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our e-commerce platform provider;
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payment service providers;
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courier and logistics providers;
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website hosting and technology providers;
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accounting, tax and professional advisers;
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customer service providers;
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analytics and marketing service providers; and
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government authorities, regulators or other parties where disclosure is required by law.
Our service providers may receive only the information reasonably necessary for them to perform their relevant services.
We do not sell your personal data.
10. International Transfers
Some technology platforms and service providers used by arvine may process, host or store personal data outside Thailand.
Where your personal data is transferred outside Thailand, we will take reasonable steps and implement appropriate safeguards as required under applicable data protection laws.
11. How Long We Keep Your Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, taxation and regulatory requirements.
The applicable retention period may vary depending on the nature of the information and the purpose for which it is processed.
When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it in accordance with applicable law.
12. How We Protect Your Personal Data
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.
We also seek to work with reputable service providers that maintain appropriate privacy and information security practices.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
13. Your Rights
Subject to the conditions, exceptions and limitations under the PDPA and other applicable laws, you may have the right to:
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request access to your personal data;
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request a copy of certain personal data held by us;
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request correction of inaccurate or incomplete personal data;
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request deletion, destruction or anonymisation of personal data in certain circumstances;
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request restriction of certain processing activities;
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object to certain processing of your personal data;
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request data portability where applicable;
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withdraw consent where processing is based on your consent; and
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lodge a complaint with the relevant supervisory authority where you believe your personal data has been processed unlawfully.
To exercise any of these rights, please contact us at admin@arvine.co.
We may request additional information where reasonably necessary to verify your identity before processing your request.
Withdrawing consent will not affect the lawfulness of processing carried out before your consent was withdrawn.
14. Third-Party Websites & Services
Our website may contain links to websites, platforms or services operated by third parties.
These third parties operate independently from arvine and their handling of personal data is governed by their own privacy policies and practices.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
arvine is not responsible for the privacy practices of third-party websites or services that we do not control.
15. Children's Privacy
Our website and products are intended for a general audience and are not specifically directed towards children.
Where an individual is not legally able to provide valid consent under applicable law, use of our services or provision of personal data should be undertaken with the involvement or permission of a parent or legal guardian where required.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, products, services, technology or legal requirements.
Any updated Privacy Policy will be published on our website together with the date of the latest revision.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
17. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal data or would like to exercise any of your privacy rights, please contact us:
arvine
Operated by DAILY MOMENT (THAILAND) CO.,LTD.
Thailand
Email: admin@arvine.co
Website: arvine.co