Refund policy

Return & Refund Policy

Last updated: 20 August 2026

At arvine, we take care in preparing and delivering every product. If there is an issue with your order, please contact us so that we can review the matter and assist you.

This policy applies to products purchased through arvine.co for Thailand. The arvine Thailand online store is operated by DAILY MOMENT (THAILAND) CO.,LTD.

1. Change of Mind

As arvine products are personal care products, for hygiene and safety reasons, we are unable to accept returns or exchanges for change of mind where a product has been opened, used, unsealed or where the packaging has been damaged through opening or use.

If the product is unopened, unused and in its original condition and you would like to enquire about a return, please contact us at admin@arvine.co before returning the product.

Change-of-mind returns are subject to our review and your rights under applicable consumer protection laws.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • damaged during delivery;

  • defective;

  • different from the product you ordered; or

  • missing from your order,

please contact us as soon as possible after receiving your order so that we can review the issue and assist you.

Please provide:

  • your order number;

  • your name and contact details;

  • a description of the issue;

  • photographs of the product; and

  • photographs of the product packaging and delivery packaging, where relevant.

Please keep the product and its original packaging until we advise you of the next steps.

3. Review of Your Request

Once we receive information about the issue, our team will review your request and may ask for additional information or photographs where reasonably necessary.

If your request is approved, the appropriate resolution may include:

  • replacing the product;

  • sending the correct or missing product;

  • providing a refund; or

  • another appropriate remedy depending on the circumstances and applicable law.

Please do not return a product to arvine until you have received return instructions from us.

4. Returning a Product

If we advise you that a product needs to be returned, we will provide you with instructions and the relevant return address.

Returned products should, where reasonably possible, be in their original condition and include the original packaging and any related accessories or complimentary items, where applicable.

Products returned without contacting us and receiving confirmation first may result in delays in reviewing and processing your return.

5. Return Shipping Costs

Where a return is required because a product is damaged, defective, incorrect or due to an error on our part, we will cover reasonable return shipping costs.

For an approved change-of-mind return, you may be responsible for the cost of returning the product unless otherwise required by applicable law.

6. Refunds

If your refund request is approved, we will process the refund to your original payment method where possible, or through another method agreed with you where appropriate.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer or payment service provider.

We will process approved refunds within a reasonable timeframe once your request and any necessary information have been reviewed.

7. Original Shipping Charges

For an approved change-of-mind return, the original shipping charge, if any, may not be refundable unless otherwise required by applicable law.

Where a refund relates to a damaged, defective or incorrect product, or an error on our part, any applicable shipping charges will be considered according to the circumstances and your rights under applicable law.

8. Promotions, Gifts & Sets

If a product was purchased as part of a promotion or set, or included a complimentary gift, you may be required to return all products or gifts associated with that promotion.

If the relevant products or complimentary gifts cannot be returned, we may adjust the refund amount in accordance with the promotional terms and to the extent permitted by applicable law.

9. Allergic Reactions or Irritation

Skin conditions and individual responses to personal care products may vary.

We recommend reviewing the full ingredient list before use, particularly if you have sensitive skin or known allergies, and considering a patch test on a small area of skin before regular use.

If irritation occurs, discontinue use.

If you have concerns regarding a product, please contact us with your order number, details of your experience and information about the product so that we can review the matter.

10. Consumer Rights

This Return & Refund Policy is not intended to exclude, restrict or modify any consumer rights or remedies that are protected under Thai law and cannot lawfully be excluded or restricted by agreement.

If a product is defective or you are otherwise entitled to a remedy under applicable law, those rights will continue to apply regardless of the change-of-mind provisions set out in this policy.

11. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services or legal requirements.

The latest version will be published on our website together with the date of the most recent update.

12. Contact Us

If you have any questions regarding a return, exchange, refund or issue with your order, please contact us:

arvine
Operated by DAILY MOMENT (THAILAND) CO.,LTD.
Thailand

Email: admin@arvine.co
Website: arvine.co