Shipping policy

Last updated: 20 August 2026

At arvine, we take care in preparing and delivering every order.

This Shipping Policy applies to orders placed through arvine.co for delivery within Thailand. The arvine Thailand online store is operated by DAILY MOMENT (THAILAND) CO.,LTD.

1. Delivery Areas

The arvine Thailand online store currently delivers to addresses within Thailand.

If we are unable to deliver to the address or area provided with your order, we will contact you using the contact details provided at checkout.

2. Shipping Charges

Applicable shipping charges will be calculated and displayed before you confirm your order.

Complimentary shipping is available within Thailand when you purchase 2 or more arvine products in a single order.

Other free-shipping promotions or delivery offers may be introduced or changed from time to time. The shipping terms displayed on our website at the time you place your order will apply to that order.

3. Order Processing

Once your order and payment have been successfully received and confirmed, we will begin preparing your order for dispatch.

Orders placed on weekends, public holidays or during periods of high order volume may require additional processing time.

Once your order has been handed over to the delivery provider, tracking or shipping information may be sent to you using the contact details provided with your order.

4. Delivery Timeframes

Any delivery timeframe displayed on our website or provided with your order confirmation is an estimate only.

Delivery times may vary depending on your location, the delivery provider, public holidays and circumstances beyond our reasonable control.

We will make reasonable efforts to prepare and dispatch your order as promptly as possible; however, we cannot guarantee a specific delivery date or time.

5. Order Tracking

Where tracking is available for your order, we will provide tracking information by email, message or another relevant communication channel.

Please note that tracking information may take some time to become available in the delivery provider's system after your tracking number has been issued.

6. Delivery Address

You are responsible for ensuring that the recipient's name, delivery address, telephone number, postal code and other delivery information are accurate and complete before confirming your order.

If you notice an error in your delivery details after placing an order, please contact us as soon as possible at admin@arvine.co.

We will make reasonable efforts to update your details if your order has not yet been dispatched. However, we cannot guarantee that changes can be made once an order has entered the delivery process.

arvine cannot be responsible for delays or unsuccessful delivery resulting from inaccurate or incomplete delivery information provided by the customer. We will, however, make reasonable efforts to assist where possible.

7. Unsuccessful Delivery & Returned Parcels

If delivery cannot be completed because no one is available to receive the parcel, the address is incorrect or incomplete, or the parcel is not collected within the timeframe specified by the delivery provider, the parcel may be returned to us.

If your parcel is returned to arvine, we will contact you to discuss redelivery.

Additional delivery charges may apply where redelivery is required due to incorrect information provided by the customer or an unsuccessful delivery or collection attempt. We will advise you of any applicable charges before arranging redelivery.

8. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • unusually high parcel volumes;

  • public holidays;

  • severe weather or natural disasters;

  • courier or delivery-provider delays;

  • transportation or network disruptions; or

  • other circumstances beyond our reasonable control.

If your order is significantly delayed beyond the expected delivery timeframe, please contact us and we will assist in checking its delivery status.

9. Lost or Damaged Parcels

If you believe your parcel has been lost in transit or you receive a parcel that has been damaged during delivery, please contact us as soon as possible at admin@arvine.co.

For damaged deliveries, please retain the product and original packaging and provide us with:

  • your order number;

  • details of the issue;

  • photographs of the product; and

  • photographs of the external and internal packaging.

This information will help us investigate the matter with the delivery provider and determine an appropriate resolution.

Products that are damaged, defective or different from what you ordered will be handled in accordance with our Return & Refund Policy and your rights under applicable consumer protection laws.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, costs, business operations or legal requirements.

The latest version will be published on our website together with the date of the most recent update.

11. Contact Us

If you have any questions about shipping or the status of your order, please contact us:

arvine
Operated by DAILY MOMENT (THAILAND) CO.,LTD.
Thailand

Email: admin@arvine.co
Website: arvine.co